FAQ


Can I choose a custom size?

Yes,  you can choose a standard size or a custom size dress at no extra charge.  Once you order, you will have an opportunity to include a note at the Checkout.  If you wish to have a custom size dress please choose a size closest to your standard size then note you would like a custom size at the Checkout.  We will then call or email you with sizing charts and collect your measurements.

 

Is there a charge for shipping?

No, we will ship Worldwide for free.  You may need to check if there are shipping or import taxes in your country at Customs.  We will also provide you with a tracking number for your shipment.

 

Can I order a Custom Designed dress?

Absolutely. We can design a one of a kind dress for you.  To order a custom dress please contact us at info@ivoryandstonebridal.com or book an appointment for a free consultation at our Wanaka, New Zealand studio.

 

How long will it take to make my dress?

We ask that you allow approximately 10-12 weeks to create your gorgeous gown.  We can often accomodate urgent orders.  If your order is urgent please contact us at info@ivoryandstonebridal.com.

 

How should I store my dress?

We recommend you hang your dress in a breathable linen dress bag.  If you wish to have your dress in a display box, ensure you use an acid free box with acid free tissue paper.

 

Can I try on the dresses?

Definitely.  We have a Studio Showroom in Wanaka, New Zealand.  To book an appointment please email info@ivoryandstonebridal.com.

 

Can I make payment arrangements?

Yes, we can offer payment arrangements for your dress. If this is something you are interested in please email info@ivoryandstonebridal.com.

 

 

 

If you have any further questions or queries please feel free to email info@ivoryandstonebridal.com.